[Safari] How to fix the issue where the "Cancel Subscription" button for LYP Premium does not respond
![[Safari] How to fix the 'Cancel Subscription' button for LYP Premium does not respond](img/ogp.png)
Here's how to fix the issue where the 'Cancel Subscription' button for LYP Premium in Safari on iPhone does not respond, preventing you from canceling.
What happened
LYP Premium You should be able to cancel by proceeding from the 'Cancel Subscription' button at the bottom of the page, but
Even if you tap 'Cancel Subscription', it only turns gray and does not proceed to the completion screen.
You should receive a notification email upon cancellation; if you haven't received it, it's likely that the cancellation was unsuccessful.
If you registered for LYP Premium through an app like Yahoo! Shopping, the cancellation method is different.
Please refer to the official guide for details.
I want to stop LYP Premium (Cancellation)
This article discusses cancellation when you registered for LYP Premium via a browser.
Table of Contents
Cancel using a different browser like Google Chrome
In my case, I was able to cancel by accessing it with Google Chrome.
I believe other browsers besides Google Chrome would also work.
You can install it from here, but
the method described later, (Unverified) Cancel using Safari's Private Browsing, might be easier, so I recommend trying that first.
So, access LYP Premium with Google Chrome and log in if necessary.
Proceed from the 'Cancel Subscription' button at the bottom
(The screenshot is from Safari, but please disregard that.)
When you tap 'Cancel Subscription',
(The screenshot is from Safari, but please disregard that.)
The completion screen was successfully displayed.
After that, I received a cancellation confirmation email.
(Unverified) Cancel using Private Browsing
I've already canceled, so I haven't been able to verify this, but I later thought, 'Couldn't I have done it with Private Browsing?' as it's probably a cache or cookie issue.
Although unverified, I'm including it as an idea. (If it works, please let me know in the comments!)
Access LYP Premium in Safari's Private Browsing and log in.
Please try proceeding from the 'Cancel Subscription' button at the bottom.
If you were able to cancel using Private Browsing, please let me know in the comments with 'I was able to cancel with Private Browsing!'
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