Actual Steps for Cancelling Rakuten Mobile
Introducing the actual steps for cancelling Rakuten Mobile, with screenshots.
This article introduces the procedure for cancellation, not for transferring to another company (MNP).
Please note that your phone number will be lost upon cancellation.
Cancellation Procedure
Access "my Rakuten Mobile" from the app or web.
Tap "Contract Plan > Proceed to various procedures"
From "Cancellation", confirm the precautions and tap "Proceed to next"
If you have multiple lines contracted, options to select the phone number to cancel may appear.
Please confirm that the correct phone number to cancel is selected.
Confirm the precautions for cancellation and tap "Proceed to next"
Check all agreements to the precautions regarding cancellation and proceed.
Answer the survey and tap "Confirm cancellation details"
Two-factor authentication will be performed on the next screen.
The application details confirmation will be displayed, so reconfirm that there are no errors in the phone number and tap "Complete cancellation"
"Cancellation procedure complete" has been displayed.
In my case, I did not receive a cancellation completion notification by email.
Even after cancellation, as long as you don't delete your Rakuten account, you can check the details from "Application History" in my Rakuten Mobile, so there's no problem, but...
That concludes the actual steps I took when cancelling my Rakuten Mobile line.
I hope this was helpful.
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