Actual steps for obtaining an MNP reservation number at Rakuten Mobile
Here are the actual steps, with screenshots, for obtaining an 'MNP reservation number' to transfer your phone number from Rakuten Mobile to another carrier.
Obtaining an MNP reservation number alone does not constitute a cancellation.
Even if you decide 'I don't want to cancel after all,' the MNP reservation number will simply expire, and you can continue using Rakuten Mobile.
Even if you're considering switching to another carrier but are unsure, it's perfectly fine to just obtain the MNP reservation number without commitment.
Also, please be aware if you still have outstanding device payments or are using the 'Trade-in Super Deal Program'.
Table of Contents
Notes
When transferring from Rakuten Mobile to another carrier, the following points should be noted:
- The fee for the cancellation month is not prorated.
- If you cancel within 1 year, a cancellation fee will be charged.
- Be aware if you have outstanding device payments or are using the 'Trade-in Super Deal Program'.
- Be aware if you have made purchases on Rakuten Ichiba and have not yet received SPU points.
Let's briefly explain each point.
The fee for the cancellation month is not prorated
Therefore, if the first month with your new carrier is prorated, it's more advantageous to switch at the end of the month.
If you cancel within 1 year, a cancellation fee will be charged
If you cancel Rakuten Mobile within 1 year of signing up, a cancellation fee of 1,078 yen (one month's charge) will be incurred.
(For the Rakuten Saikyo U-NEXT Plan, it's 1,100 yen)
(As of March 2026)
About Cancellation | Cancellation / MNP Transfer Out | Customer Support | Rakuten Mobile
Various Fees | Check Billing Amount | Customer Support | Rakuten Mobile
Be aware if you have outstanding device payments or are using the 'Trade-in Super Deal Program'
If you purchased a device on an installment plan with Rakuten Mobile, it seems you will need to pay the remaining balance in a lump sum upon cancellation.
Additionally, the 'Trade-in Super Deal Program,' which involves returning your device after 2 years, does not automatically cancel when you cancel Rakuten Mobile, so it appears a separate cancellation procedure is required.
For details, please check the latest information on the official Rakuten Mobile website.
About Cancellation | Cancellation / MNP Transfer Out | Customer Support | Rakuten Mobile
Be aware if you have made purchases on Rakuten Ichiba and have not yet received SPU points
Rakuten Mobile subscribers get +4x points on Rakuten Ichiba, but these points are awarded on the 15th of the following month.
If you cancel Rakuten Mobile before this date, the points will not be awarded, so those who have made purchases should be careful.
Steps to Obtain MNP Reservation Number
Open 'my Rakuten Mobile' in the app or on the web.
Tap 'Contract Plan > Proceed to various procedures'. On the next screen, select 'Transfer to another carrier (MNP)'.
Confirm the notes and tap 'Proceed to next'.
Select 'Issue MNP reservation number' and 'Proceed to next'.
Agree to the terms and 'Proceed to next'.
Answer the survey, and on the next screen, perform one-time password authentication.
The MNP reservation number has been issued.
Since no confirmation email was sent, we recommend taking a screenshot of this screen and saving it.
Make a note of not only the 'MNP reservation number' but also the 'expiration date' and 'phone number'. You will be asked to enter these at your new carrier.
That concludes the steps for obtaining an MNP reservation number from Rakuten Mobile!
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