(Seller's Side) My Experience with a "Payment Failed" Error on Yahoo!フリマ
An error like the following occurred on Yahoo!フリマ.
Payment failed
Payment to the seller failed due to an issue with payment information. Please wait until the buyer's payment is complete.
I was on the seller's side, but...
From the buyer, I received a transaction message saying, "Credit card payment keeps failing no matter how many times I try".
The time was 8 PM. It was a bit late.
On my (seller's) screen, I couldn't find a cancel button or an inquiry button, and it seemed the buyer's screen didn't have them either, so the buyer appeared confused.
Since credit card security can sometimes make it difficult for payments to go through late at night, I asked them to wait until around noon the next day and try again.
Next Day
Around 8 AM the next morning, when I tried to open the Yahoo!フリマ transaction screen, an error occurred.
The purchased item had reappeared in my listing, so it seems it might have been automatically canceled?
About two hours later, around 10 AM, the item was purchased again, and I received a transaction message saying, "It's the person from yesterday. I was able to buy it successfully."
Anyway, I shipped the item, and the transaction was completed successfully.
Was it Yahoo!フリマ's fault? Or did the buyer's credit card get mistakenly flagged as fraudulent?
The cause is unclear, but when such an error occurs, it seems best to wait for a while.
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